Identifying Opportunities and Risks in International Markets

Audit and Assessment

Test Purchase and Product Testing

Organizing the testing of products, goods, or services can be done in several ways. The method…

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Project Implementation Assessment

TrekTender will help you gather all necessary data and thoroughly examine the current situation…

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Personnel Verification

The provision of this service largely depends on the type of organization being checked, its size…

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Mystery Shopper

The mystery shopper service from TrekTender allows you to assess the actual situation at the site…

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Service Advantages

01

Flexible Adaptation

In the context of economic blockades and sanctions, adaptation to your requirements can be especially valuable

02

Confidentiality

Signing a non-disclosure agreement

03

Cost Reduction

No need to pay additional staff for conducting events or evaluating partners

04

Meeting Deadlines

Lack of corporate bureaucracy ensures precise adherence to deadlines

05

Efficiency

Focus on specific tasks ensures a high level of detail and quality of work

06

Relevant Report

Detailed report on the work performed with an emphasis on aspects that are important to you

Process Roadmap

01

Preliminary Stage

03

Implementation Stage

02

Planning Stage

04

Final Stage

01

Preliminary Stage

02

Planning Stage

03

Implementation Stage

04

Final Stage

Pricing

Find out How Your Project Costs are Formed

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Contact the Team

Contacts

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    Our team may be in different time zones, so don’t hesitate to write to us. We will respond as soon as possible.
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    Stage 4. Project Completion and Further Interaction

    • Step 8. Finalization: We complete all work, prepare a report, and create visual materials (photos, videos, presentations) – all according to your requirements.

    • Step 9. Results delivery and payment: You receive the final product – reports, collected data, contacts. Final payment is made: payment of the remaining service cost and return of unspent funds (if any).

    • Step 10. Feedback: We value your opinion! Your feedback helps us improve.

    • Step 11. Post-project support: We are ready to provide you with further support upon your request.

    Stage 3. Project Implementation

    • Step 6. Work commencement: We begin the task, strictly adhering to the approved plan.

    • Step 7. Progress updates: We provide you with regular reports on the work done. If necessary, we adjust the plan and agree on additional expenses. You make the next payment – 50% of the service cost (depending on the stage of work).

    Stage 2. Planning and Approval

    • Step 3. Preliminary plan development: We analyze the task and propose several solution options considering deadlines, budget, and specifics.

    • Step 4. Plan approval: We discuss each stage with you in detail, answer all questions, and make necessary adjustments. After agreeing on all details, we sign the contract.

    • Step 5. Preparation for implementation: We handle all organizational issues: visas, tickets, accommodation, bookings – and provide you with the final plan. You make a prepayment – 100% of travel expenses and 50% of the service cost.

    Stage 1. Confidentiality and Goal Setting

    • Step 1. Non-disclosure agreement (NDA): We guarantee complete confidentiality of your information. Signing the NDA is available upon your request.

    • Step 2. Consultation: We carefully listen to your tasks, goals, and expectations for the solution.

    Mystery shopper

    Service Description

    The mystery shopper service offered by TrekTender can be recommended if you want to investigate the capabilities of your competitor’s personnel or your foreign subsidiary is experiencing:

    • A decrease in the efficiency of the entire organization or a specific department;
    • degradation of business processes and deviation from the master development plan;
    • non-compliance with agreements regarding partners or between employees;
    • deterioration of trust from customers, clients, users or buyers;
    • falling behind or failing to stand up to competitors;
    • increased claims from regulatory authorities, financial institutions or local government structures.

    Features of the service

    The “mystery shopper” service is multifunctional and can simultaneously combine:

    • checking the competence of personnel, their mobility and communication skills, for example, by the method of control purchase or presenting small claims in service;
    • studying the range of goods or services by purchasing them, testing them and comparing them with competitors’ offers;
    • organization of feedback with customers and partners of the object under study, buyers of the product, users of services, representatives of regulatory authorities, financial institutions and other subjects;
    • consideration of the relevance of the chosen pricing policy, its dependence on external and internal factors;
    • “visual assessment” of the state of your business or competitor’s enterprise by visiting the office, business communication or informal conversation with the staff, purchase of the offered goods or services;
    • an initial analysis of regional office costs, their necessity and possible ways to reduce them.

    In our own and TrekTender colleagues’ experience, we note that the provision of mystery shopper services is always on-site work. Distance acquaintance, business correspondence by e-mail, informal communication via social networks, purchase of the “object” by application or on the marketplace, as well as other ways of full results, alas, do not give a full result.

    Your benefit

    The “mystery shopper” service from TrekTender allows you to:

    • assess the real state of affairs at the object of interest, whether it is your commercial organization or a competitor firm;
    • check the competence, discipline and motivation of employees;
    • ensure a high level of trust of clients, partners and users, due to timely fulfillment of obligations and good quality of the product (service);
    • to forecast the prospects of the enterprise and its ability to survive in the competitive environment of the regional market;
    • identify errors in the organization of the work process, distribution of duties, time, methods of rewarding employees and choose methods of eliminating these deficiencies;
    • avoid misuse of budgetary funds and the emergence of irreversible processes in the organization of production, sales or service provision;
    • to successfully develop regional business taking into account local realities and peculiarities.

    Project Implementation Evaluation

    Service Description

    Evaluating the implementation of any project involves a comprehensive set of practical measures designed to assess the actual outcomes of your business, branch, or competing structure over a specified period.

    TrekTender can assist you in gathering all necessary data, thoroughly examining the situation, analyzing the information obtained, and forecasting the future prospects of your area of interest. Depending on the circumstances, this can help improve management systems, enhance decision-making quality, adjust medium-term plans, or alter the overall strategic direction.

    How We Work

    The primary method for obtaining complete information to provide the “Project Implementation Evaluation” service involves the presence of a TrekTender specialist in the region where the object of your interest is located. To achieve the desired result, we employ the following activities:

    • Surveys: Conducting user (respondents, clients, customers, etc.) surveys through conversations, questionnaires, or interviews.
    • Observation: Performing open or covert observation.
    • Expert Opinions: Engaging independent experts to obtain their professional assessments or conclusions.
    • Modeling and Experimentation: Utilizing modeling or experimentation methods.
    • Test Purchases or Service Testing: Conducting test purchases or testing the services.
    • Public Hearings: Attending public hearings related to your business or other professional interests.
    • Event Participation: Participating, either unofficially or on behalf of the client, in commissions, open house events, international fairs, thematic exhibitions, industry forums, or conferences.
    • Report Analysis: Reviewing reports on the results of the object’s activities in local tax or municipal authorities, chambers of commerce, financial institutions, and other organizations.
    • Information Monitoring and Analysis: Monitoring and analyzing the collected information.
    • External Control: Organizing external control over the project’s implementation and compliance with its conditions, exclusively at the client’s request.

    What You Will Gain

    Collaborating with TrekTender allows you to determine the prospects and economic efficiency of any business, regardless of its location, scale, or development level. The service of evaluating project implementation, along with the comprehensive set of activities mentioned above, is suitable for both operating enterprises and objects of marketing research or potential future investments. During the process, no detail will escape the attention of our competent specialist, ensuring the client can trust the accuracy of the information provided.

    Employee Verification

    Service Description

    Employee verification for a commercial organization ensures the competence, loyalty, and reliability of staff, monitors their attitude towards their duties, and minimizes risks related to dishonesty, negligence, or theft. This service becomes even more crucial when your object of interest is located in a different region of the world. A TrekTender specialist can travel to the location, either openly or incognito, to investigate and provide you with all the necessary information.

    Methods of Providing the Service

    The method of providing this service largely depends on the type of organization being checked, its size, nature of activities, number of employees, and other factors. An approximate working scheme, which can be adjusted based on circumstances, can be presented as follows:

    • Review of Personal Files, Resumes, and Reports: This can be done with the client’s permission, enterprise management, and local HR personnel interested in rational cooperation.
    • Personnel Recruitment Check: Participation in interviews, selection, or testing is conducted by a TrekTender specialist on-site, based on a “legend” previously agreed upon with the client.
    • Assessment of Professional Qualities: This can be done through client feedback, informal conversations, or during the discussion of a “conditional” order, for instance, during a tourist trip, hotel accommodation, room service, in a cafe, restaurant, bar, etc.
    • Evaluation of Work Performance and Efficiency: This is carried out by a TrekTender specialist based on personal observations, comparison with employees of a competing firm, customer reviews, and information from external individuals who do not have a personal interest but possess the necessary information.
    • Monitoring Local Management: This includes their training, development, and career advancement. This is the most complex part of the job, conducted on-site and only unofficially, to avoid making erroneous decisions, rumors, or unfounded distrust of the branch manager.
    • General Collection and Processing of Information: Analysis and provision of the gathered information to the client.

    Benefits of Ordering the Service from TrekTender

    By verifying employees with TrekTender, you can:

    • Enhance Operational Efficiency: Improve the effectiveness of your enterprise, including non-profit organizations.
    • Identify and Address Weaknesses: Related to hiring, training, increasing productivity, or career advancement.
    • Monitor Investment Outcomes: Ensure the effectiveness of investments in hiring and developing personnel, foresee and prevent potential losses, and eliminate the risk of a “social crisis” within the organization and other negative situations.
    • Improve Financial Performance and Reputation: Enhance the financial metrics, image, and reputation of the enterprise.
    • Create a Favorable Working Atmosphere: Foster a positive work environment, which will undoubtedly positively impact the company’s results.

    Test Purchase and Testing

    Service Description

    Test purchasing and testing of partners’ or competitors’ goods/services, as well as your own, are necessary for:

    • Evaluating the potential and market demand for the product.
    • Choosing a strategy for its promotion or ways to counteract its presence.
    • Deciding on further work with the subject of interest.

    Since the product or service is usually located or produced abroad, organizing a test purchase or testing can generally only be done on-site. TrekTender’s specialists are competent in this matter and can resolve it in any region of the world.

    Methods of Providing the Service

    The organization of testing (product, goods, service) can be carried out in several ways. The method of work is chosen with the client’s approval, either before, after, or simultaneously with the test purchase.

    • Organization of Open Testing: All activities are carried out with official notification, for example, to the potential partner, owners, or managers of the object of your interest. The open method is good for establishing business contacts and organizing feedback.
    • Testing with a Focus Group: This can be organized on-site, relying on user feedback. Information collection in this case is done by TrekTender incognito—under a certain guise or using the “mystery shopper” method.
    • Practical Testing: This is mostly conducted unofficially. To achieve the study’s goals, such as assessing a travel agency, a TrekTender specialist can check the full range of provided services—from dining and hotel accommodation to the selection of multi-day excursion routes.
    • Conditional or Internal Testing: Conducted at the initial stages of work, with limited data or based on material from open sources. The result obtained by the comparison method is less informative but can be useful for a general assessment of the feasibility of further work.

    Your Benefit from Working with Us

    Test purchasing and testing a product or service will help you understand the value of the subject of interest. These reliable tools of practical audit are applicable not only to tangible goods. They have repeatedly proven effective in checking both existing and prospective companies, whose acquisition was considered by our client. By working with TrekTender, you can:

    • Verify your business abroad.
    • Make the right decision.
    • Determine your future plans.
    • Save time.
    • Minimize the risk of financial losses.